Return Policy
At LaBizarreSusu, we want your experience to be as satisfactory as possible. If for any reason you wish to return an item, you have 14 calendar days from receipt to notify us.
Return Conditions:
*We accept returns of items in their original, unused condition and, where applicable, with their packaging and tags intact.
*Due to the nature of our products, we cannot accept returns of pieces that have been modified or altered after purchase. This includes:
-Repairs
-Damage such as cracks, dents, scratches, etc.
-Cleaning or patina removal
-Size adjustments or design transformations
-Adding or removing elements
-Application of cleaning products
-Reassembly or subsequent interventions
How to request a return:
To begin the process, write to us at info@labizarresusu.com, indicating the order number and the reason.
It is important to wait for confirmation before sending the return shipment.
Shipping and Refunds:
*Shipping costs (both outbound and return) are the customer's responsibility and are non-refundable.
*Once the item is received and inspected, we will refund the amount paid for the item, excluding any discounts or promotions.
*The refund will be issued via the same payment method, within a maximum of 5 business days after acceptance.
Shipping Security:
To ensure a safe and trouble-free return:
-The customer is responsible for ensuring the item is shipped safely and properly packaged to prevent damage during transit.
-The return must be sent via registered mail with a tracking number.
-If the package does not arrive at its destination or cannot be located, the return will not be considered initiated, and the process cannot continue.
Item Verification:
*All our items are photographically documented before shipping to ensure their condition and contents.
*If the item received does not match the original shipment or has alterations, missing parts, or unreported damage, a refund cannot be processed. In this case, we will contact you to discuss possible solutions.
Returns from outside Spain:
For international returns, the customer must properly process the customs documentation for the return shipment.
It is essential to declare the package as a "returned merchandise" to avoid incurring additional import taxes or fees.
If an additional customs fee is incurred due to improper handling, it will be deducted from the refund amount.
Final Note:
At LaBizarreSusu, we work with unique and collectible pieces, so each return requires careful handling. These conditions allow us to maintain a transparent, secure, and high-quality service for all our customers.
For any questions, please contact us at our customer service email.