How will the shipping be done?
Shipping will be done through Correos Nacional (National Post), with a tracking number and proof of delivery (except for countries where this service is not available). Please make sure to verify your delivery address to prevent the package from being returned and incurring additional shipping costs.
How long will it take to arrive?
Delivery times may vary by country for standard shipping. If you want faster shipping, you can select the express shipping option during the checkout process.
What coverage is there in case of order loss?
All standard shipments with Correos Postal Nacional (National Postal Service) are covered by standard compensation in case of loss. If we can prove that the package was lost by the transport company, we will assist you in the claim process.
If your order has a higher value, we recommend insuring it with additional insurance for greater peace of mind. Please contact us for more information on insurance rates.
Can I request additional information or photos?
Of course! Feel free to request any additional information you need. Please note that all photos were taken with artificial light, so colors may differ slightly from reality. If color is important to you, you can request additional photos taken with natural light to get a better idea of the actual color.
If you don't have a clear idea of the dimensions, we can also take photos with references to help you better imagine the actual size.
We want to make sure you are completely confident in your purchase and that it is a success for you.
Are all items antique or vintage?
Exactly! All items we sell are antique or vintage and have their own personality. They are not new, each piece is unique and some may show wear or imperfections.
We ship all items with their original patina, allowing each person to decide whether to preserve or remove it.
If you have any questions and the photos and description do not provide all the information about the item's condition, please do not hesitate to contact us. We will be happy to help you make your purchase a success.
Returns, cancellations, or exchanges.
If you have any questions, please contact us. We will always be happy to help provide any additional information you need before purchasing. We want you to be very sure of your purchase, that it is a conscious and thoughtful purchase. Let's all avoid unnecessary return shipping and take care of the planet.
We recommend reading the store policies for complete information.
Are there any items that cannot be exchanged or returned?
The following items cannot be exchanged or returned:
Due to the nature of these items, unless they arrive damaged or defective, returns are not accepted for:
Customized items or pieces that have been used, modified, repaired, adjusted, cleaned, damaged, or altered after purchase.
Can I reserve an item?
Of course! You can reserve an item for 15 days by making an initial payment of 20% for the reservation to be valid. It is important to note that, if the purchase is not completed after 15 days, the deposit will not be refunded. We want to ensure that the commitment is fair to both parties.
