Shipping policy
Thank you for shopping at LaBizarreSusu. Every order is carefully prepared and shipped using parcel services with a tracking number, so you can check its progress during transit.
Order processing time
Orders are prepared and dispatched within a maximum of 24–48 business hours from purchase.
No shipments or deliveries are made during weekends or holidays.
In the exceptional event of a significant delay in preparing an order, we will contact you via email or phone.
Shipping methods, timeframes, and costs
The applicable shipping costs are displayed before completing the purchase.
Spain · Correos Standard National
Estimated delivery: 1–3 business days
Cost: €4
Europe · Correos Standard International
Cost: between €10 and €28, depending on the destination country. The applicable rate is displayed before completing the order or indicated on the item where applicable.
Delivery times are estimates and may occasionally vary due to transport circumstances.
Order tracking
All orders are shipped using parcel services with a tracking number.
Once the order has been dispatched, you will receive a confirmation email with the tracking number, which will allow you to check the shipment status during transit.
Preparation and protection of items
Each order is carefully packed to protect the item during transport, taking into account the characteristics of the article.
As these are mainly antique and vintage jewelry, silverware, and collectibles, we pay special attention to the protection and preparation of each order before shipment.
Incidents during shipping
If an order arrives damaged, presents an issue during transit, or does not arrive within a reasonable timeframe, please contact us as soon as possible.
We will check the shipment status and take the necessary steps to help you resolve the issue.
In case of damage, we recommend keeping the original packaging and the item as it was received and, if possible, taking photographs of the package, the packaging, and the item. This information facilitates the handling of any issues related to transport.
LaBizarreSusu will monitor the issue and assist you throughout the process until its resolution, in accordance with the rights pertaining to the buyer.
Customs and taxes
In those destinations or exceptional circumstances where customs duties, import taxes, or other charges not included in the order may apply, these will be the responsibility of the recipient.
Returns
To learn about the conditions, timeframes, and procedures applicable to a return, please consult our
Return and Refund Policy.
